Comments on: Something worth blogging http://www.thestubbes.com/wordpress/2007/02/05/something-worth-blogging/ Taking a shot at some clarity. Fri, 25 Jul 2008 09:03:19 +0000 http://wordpress.org/?v=2.1.3 By: Kris http://www.thestubbes.com/wordpress/2007/02/05/something-worth-blogging/#comment-153 Kris Mon, 05 Feb 2007 22:42:20 +0000 http://www.thestubbes.com/wordpress/2007/02/05/something-worth-blogging/#comment-153 This is the letter I sent today: Description : Some time ago, Logitech did away with TV listings for Harmony remotes. In its place "Favorite Channels" were introduced. I have had my Harmony 748 for a number of years and have never experienced any difficulty whatsoever with it until Logitech began updating software which didn't support the first generation of harmony remotes, mainly the 700 series. Harmony is a fantastic product and a terribly good idea but I am endlessly frustrated with the support I have received for my aging remote. The obvious solution is to purchase a new remote so I can use the updated software without hassle. But, why would somebody further invest their time and money into a company that can't remain loyal to the first group of people to ever support their idea. I like the 748 beacuse it is simple, having only 17 or so buttons and easy for guests to use and understand. But it's not the remote I purchased anymore, and doesn't live up to the promises on the box it came in. I've tried being reasonable with you and got some assistance, I've tried being harsh with you and got ignored. Now in some longshot final effort, I'm asking Logitech to live up to the promises of the remote I purchased and remedy the following issues. 1.TV listings are widely available. There should be an option to download and update them to a remote independently of the harmony software. Even just instructions on how to accomplish this would suffice. 2.Favorite channels do not work with my Harmony 748, after updating favorite channels only the "Control Mode" screen is viewable in the watch tv mode. 3.Removing the batteries from my remote to update it is not a workaround, it has become a permanent solution for your company since you've had this issue for several releases of your software program. I don't think I'm asking alot...just some help. Maybe I'm the last crazy person hanging onto his aging remote with a shred of hope I can use it forever, but if you're telling me I can't...shouldn't you replace it with something new? I'd gladly ship it back to you so you can be done with my emails and have one more happy customer to add to the pool of millions. Or you can just ignore me again, because what the hell can one person do right? This is the letter I sent today:

Description : Some time ago, Logitech did away with TV listings for Harmony remotes. In its place “Favorite Channels” were introduced. I have had my Harmony 748 for a number of years and have never experienced any difficulty whatsoever with it until Logitech began updating software which didn’t support the first generation of harmony remotes, mainly the 700 series. Harmony is a fantastic product and a terribly good idea but I am endlessly frustrated with the support I have received for my aging remote.

The obvious solution is to purchase a new remote so I can use the updated software without hassle. But, why would somebody further invest their time and money into a company that can’t remain loyal to the first group of people to ever support their idea. I like the 748 beacuse it is simple, having only 17 or so buttons and easy for guests to use and understand. But it’s not the remote I purchased anymore, and doesn’t live up to the promises on the box it came in.

I’ve tried being reasonable with you and got some assistance, I’ve tried being harsh with you and got ignored. Now in some longshot final effort, I’m asking Logitech to live up to the promises of the remote I purchased and remedy the following issues.

1.TV listings are widely available. There should be an option to download and update them to a remote independently of the harmony software. Even just instructions on how to accomplish this would suffice.
2.Favorite channels do not work with my Harmony 748, after updating favorite channels only the “Control Mode” screen is viewable in the watch tv mode.
3.Removing the batteries from my remote to update it is not a workaround, it has become a permanent solution for your company since you’ve had this issue for several releases of your software program.

I don’t think I’m asking alot…just some help. Maybe I’m the last crazy person hanging onto his aging remote with a shred of hope I can use it forever, but if you’re telling me I can’t…shouldn’t you replace it with something new? I’d gladly ship it back to you so you can be done with my emails and have one more happy customer to add to the pool of millions.

Or you can just ignore me again, because what the hell can one person do right?

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