Bluefur Canada Web Hosting is Terrible
Bluefur’s customer service is awful. I’m not certain how many of you actually rent webspace for internet sites, but do yourself a favour and avoid these people like the plague.
The finer details are that I cancelled my account there and they kept charging me money…for three months. After I contacted them and told them they were stealing from me they accused me of being “threatning” and “unprofessional,” which was probably true…but who cares! I had to contact my bank and the Better Business Bureau to force them to reverse the charges and they did…three months later.
The conclusion: Bluefur Canada also known as monster hosting is garbage and I would never deal with them. Right now I’m with 1and1 and they seem to be fine.
***Rant complete
April 27th, 2007 at 10:54 am
I am sorry you had a bad experience with our Cancellation department but to say we are garbage is completely false. We provide excellent hosting service for the price point in our marekt place. It appears that there was a communication error that caused your issue which has been fixed.
April 28th, 2007 at 11:47 pm
In general, communication errors don’t draw themselves out over the course of three months and involve officials from the bank and the better business bureau. I agree that your hosting service was fine. I had no technical issues, but your customer service department needs serious work. If the employees you’ve hired to communicate with your clientèle can’t do an effective job, then it is naturally assumed that communication problems will result. These communication problems are yours to iron out, not your customers’ who live out their days having money stolen from their credit cards by a company who’s reaction time is measured in months instead of hours or days.
That’s all I have to say Gary. I will not rescind my judgment of your company because I am free to form my own opinions and you are free to accuse me of falsehood.
April 29th, 2007 at 3:19 pm
Again to say our whole customer service sucks is false. You had a bad experience with one individual while you were cancelling. If you view that ticket I would say that there was a communication problem on both ends.
Also to say we stole your money is false. Your money was charged because you did not confirm your cancellation. Once you did confirm it your money was 100% refunded. Note if you reread the TOS you will clearly see that you agreed to confirm your cancellation.
I have not and no one here has been contacted by the BBB in regards to your issue so this would appear to be false.
I’m not asking you to change your mind I just want to be sure that those reading see the false statements that you have made.
I have no anger or hatred to you and hope you do well in your life.
April 29th, 2007 at 6:03 pm
I have no time to hate people I’ve never met. As for anger, I save that for squash games with Luke.
Whether or not the Better Business Bureau contacted you is irrelevant. They advised me to speak to someone at my bank and have the charges reversed. It was only at this point, once payment had been stopped on my credit card, that my money was refunded.
To call it a communication error is understated.
Now you’re calling me a liar on my own blog, who’s audience consists of my family and friends, but lacing your accusations with statements to the effect of not bearing any hatred for me? What does that have to do with a business transaction?
I WAS angry, mostly for show, but this is getting ridiculous. Are you so threatened by the honest review of a former customer that you have to undermine his integrity in a public domain?
At the very least, the one individual I had a “bad experience” with is an individual YOU chose to represent bluefur therefore, for me to form an opinion of your company based on that individual is not an irresponsible act. Your error wasted a tremendous amount of my time and wore on my nerves for three months while I tried to sort it out. Getting my money back was the least I expected, since it falls under the banner of legality and not compensation.
April 29th, 2007 at 6:17 pm
All I hope to do here is incite a change into the way you handle your customers accounts. Nothing gets done if nothing is said.
I’m doing my best not to be offensive, but sometimes I realize that I am.
April 30th, 2007 at 9:25 am
Who cares if you’re offensive? He’s being offensive to you by accusing you of falsehood…. why would you have any reason to lie on your own website? It all seems highly unprofessional on his part since he is obviously a professional who is choosing to represent his company by posting comments on your site. Like you said, most businesses would simply aim to please and compensate their customers rather than digging themselves deeper in a hole - whether they want to admit it or not.
DOWN WITH BLUEFUR!
November 25th, 2007 at 12:03 am
“I have not and no one here has been contacted by the BBB in regards to your issue so this would appear to be false.”
According to http://www.bbbvan.org/, there is one unresolved issue open for BlueFur.com.
Note to Gary Jones: you may wish to check your spam filters to see if you’re flagging BBB e-mails. The other aliases your company has operated under (Monster Hosting.Ca and Manticore Media Group Inc) are also showing complaints, but those ones have been marked as resolved.
January 30th, 2008 at 3:25 pm
I ran into some customer service issues at Bluefur as well and at present they are unresolved. My complaint is not with their hosting but with their customer service and lack of communication and failure to respond. In regards to my complaint, Mr. Jones had asked that my lawyer contact him which was done on 3 occasions and there has been no response.
February 4th, 2008 at 4:10 pm
I’m going through some customer service garbage right now too with them. They were quick to randomly cancel my site due to over-usage, but they offer no logs as evidence. Any inquiries have fell on deaf ears.
That being said, at least the backup they said you is good. :/
March 29th, 2008 at 8:40 pm
I have to chime in here, as another person ripped off by Bluefur; almost the identical situation to you Stubbe. Same outcome, had to do a chargeback to get my money back. Same rudeness and accusations thrown at me from Gary Jones and his equally grumpy wife, Lisa who make up the entire “customer service department” of Bluefur. By the way, Gary and Lisa have changed names a few times to try to refresh their reputation: from cougarhosting.com to monsterhosting.ca to bluefur.ca… what’ll it be next?